1. DOMESTIC & INT. SHIPPING FEES
1.1: Free shipping - For orders within the USA no shipping fees are applied. International deliveries are usually free of charge as well but we do reserve the right in case final destination proves to be of a challenge.
1.2.: International Shipping: Fees will be calculated automatically.
2. SHIPMENT PROCESSING TIMES
2.1.: Once your order details are confirmed, your item will be carefully prepared and sent on its way within 1-2 business days if within the USA. Delivery will normally take 3-4 days after dispatch, depending on your location and chosen shipping method. Please note that occasionally delays can occur.
3. MULTIPLE PURCHASE ORDERS
3.1. If items from different vendors are bought, please be informed that you would receive orders by brand similar to purchases at AMAZON or ETSY.
4. TAXES & DUTIES
4.1. For items shipped within the United States, no taxes or duties need to be paid. If it is shipped to other countries but the USA, taxes are likely to occur and have to be paid upon delivery directly to the parcel service.
5. DELIVERY TRACKING
5.1. Ideo Q keeps you updated with tracking information sent via email and an estimated delivery date. You can also follow the progress in your account under “My Orders”. If you ordered from multiple of our partners, please bear in mind that your items will arrive separately.
6. POSSIBILITY TO COLLECT ORDERS?
6.1. Please note that Ideo Q does not offer "Collect Orders" at this time. However, in case this might be your only option to receive your order we would be glad to be assistance.